Frequently Asked Questions (FAQ's):
Do I need a car when visiting Martha's Vineyard?
We strongly encourage visitors to rent a vehicle (Not just because we are in the business). Martha's Vineyard is much larger than people think and in order to experience the island on your own schedule a rental car is the way to go. Bus schedules are restricting and cab rides are very expensive (it is difficult to get into a cab without spending less than $25 per ride). It is costly and difficult to get your own car on the ferry. Our convenient locations make it simple, fast and economical to rent a vehicle.
How does the rental process work?
The rental rate is good for up to 24 hours, depending on availability. Whether you take the car for just a couple of hours or for an entire 24-hour day, the rate is the same. We do not offer hourly rentals. A credit card is deposit and authorization is required for all rentals. We do not accept checks. You must have your credit card with you when checking out the car. If you drop your car at our office after hours (in between closing one day and opening the next), you are still responsible for that car. The rental agreement is not closed until we can check the car in the following morning.
How Does Insurance work?
In Massachusetts, your personal car insurance follows you. Your policy becomes the primary coverage. Most people have a deductible on their policy; you can elect to purchase our Collision Damage Waiver (CDW) that covers your deductible only.
What are your hours of operation?
We are open 7 days a week from 8:00AM to 6:00PM in Vineyard Haven and 8:30AM to 7:00PM in Oak Bluffs. If you require an after hours pick-up, please call our office to arrange. In most cases, we are happy to provide that service for an additional fee.
What is the minimum age to rent?
You must be at least 23 years old, have a major credit card, and a valid driver's license. Additional drivers ages 23+ can be added at no cost.
What are some common restrictions when renting a vehicle from A-A Island Auto Rental?
Smoking is not allowed in the rental vehicle. A fee will be assessed if there is evidence smoke, no exceptions.
Can the Jeeps go on the beach?
On Martha's Vineyard, over sand beach permits are limited on rental vehicles. Some of our Jeep Gladiators are equipped for the beach stickers at premium rates. Call in advance to arrange at 508-696-5300.
Can we take your vehicles off-island?
We do not permit our rental vehicles to leave the island.
What is your cancellation policy?
You have until 48 hours prior to your pickup time to cancel a reservation without a charge. If you call within 48 hours of your pickup time, the day before or the day of, we charge for 1 day's rental. If you only have the car reserved for a day, we charge you for the day. If you have the car reserved for 2 weeks, we only charge for 1 day.
If I pickup the car at one location, can I return it to another location?
Yes. We have a $25 fee for picking up at one location and returning to a different location.